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psychology Emotional Brain

Next-Generation Behavioral Diagnostics & Customer Micro-Segmentation

menu_book ELS Definitions & Classification Reference
These definitions are simplification of an AI classification process
1. Emotional Loyalty Labels
Advocate:

Who has both engaged more than average and spent more than average.

Cheerleader:

Who has engaged more than average but spent less than average.

Mercenary:

Who has engaged less than average but spent more than average.

Ghost:

Who has both engaged and spent less than average.

2. Lifecycle States
Active Buyer:

Who has bought in the last 125 days (average purchase cycle).

Engaged Browser:

Who has engaged but not purchased in the last 125 days (average purchase cycle).

Cooling:

Who has not bought or engaged from 125 to 250 days.

Dormant:

Who has not bought or engaged from 250 to 375 days.

3. Engagement Momentum
Momentum Up:

Who is engaging at least 20% more than their recent average.

Momentum Flat:

Who is engaging about the same as their recent average.

Momentum Down:

Who is engaging at least 20% less than their recent average.

favorite Section 1: Core Health

storefront Location Filter

Global Slicer
Customers who are in the ELS Active Profile window are assigned to a LOCATION based on their last Booking, Placed Order or Visit. Cooling and Dormant profiles retain the last LOCATION they were assigned to.
ELS Score trending_up
-- --

Emotional Loyalty Score (overall score of active customer loyalty health).

ELS Active Profiles group
-- --

The # of customers who have been actively engaging in the last 67 days.

layers Customer Tier Filter

Tier Filter
Click a tier card to select it. Displays Active, Cooling, and Dormant profiles.

repeat Section 2: Driving Repeat Purchase

contact_support Engaged Browsers
--
These customers are actively engaging but haven't purchased
history_toggle_off Cooling + Dormant
--
These customers have been active just a while back and can be brought back to buy
running_with_errors Customers to re-engage
--
These customers have disengaged a long time and need to be re-engaged.

donut_large Lifecycle State Trend

Volume Over Time (Percentage Share)

face Engagement Type Trend

Profile Shares
Pro-Tip: Click on a series in the legend below to show or hide that metric on the chart.

payments Section 3: Maintaining Margin

stacked_line_chart ELS Label Trend

Strategic Shares Over Time

grid_view ELS Label Matrix

Profile Alignment (0 to 1)

dashboard_customize Section 4: Acting on individual customers (micro-segmentation)

paid ELS Label Filter

Step A Filter
Only Active Profiles
Cheerleader 0
--%
0 profiles
Advocate 0
--%
0 profiles
Ghost 0
--%
0 profiles
Mercenary 0
--%
0 profiles

dynamic_feed Momentum filter

Step B Filter
Only Active Profiles - some profiles don't have Momentum because they lack short term activity
trending_up
Upward
-- profiles
check_circle
trending_flat
Flatline
-- profiles
check_circle
trending_down
Downward
-- profiles
check_circle
hub MICRO-SEGMENT SELECTED
0 Customers (0%)
grid_view Matrix (A)
All Quadrants
Spend x Love
+
layers Tier Filter
All Tiers
Customer Tier
+
location_on Location Filter
All Locations
Location / Venue
+
trending_up Momentum (B)
All Momentum
Momentum Group
+
published_with_changes Lifecycle (C)
All States
Lifecycle State
This formula synthesizes the real-time behavioral DNA characteristics of the cohort All Cohorts across loyalty, sentiment, and action frequency.

Active Loyalty Profiles

Segment: All Engaging Profiles
search
Customer Profile Current ELS Label Previous ELS Label Momentum Group Lifecycle State Receptivity Exploration Expression Friction Spend

patient_list Segment-of-One Profile

SJ

Sarah Jenkins

Active State
Position (Love | Spend)
L: 65 | S: 740
12W Placed Orders
3 Orders
ELS Label
Advocate
Previous ELS Label
Cheerleader
analytics Behavioral DNA Affinity Ratios (%)