neurology The Emotional Brain Engine

The Decision Layer for
Long-Term Emotional Loyalty

The Emotional Brain transforms raw engagement data into clear emotional signals to orchestrate margin-protecting Emotional Actions tailored to your company's objectives and executed directly in Klaviyo.

Loyalty & Advocacy Matrices

The Twin Matrix Insights Engine

Traditional databases look at static purchases. The Emotional Brain maps transactional vectors against sentiment alignment across two distinct 2D spaces to establish customer loyalty coefficients and advocacy ratios.

payments
Commercial Loyalty Index

The Spend × Love Matrix

Plots customer lifetime financial commitment against brand emotional affinity. Hover or click quadrants to inspect insights.

workspace_premium Advocate High Spend & Love. Key advocates who protect margins.
volunteer_activism Cheerleader Low Spend, High Love. Enthusiastic brand fans.
person_off Ghost Low Spend & Love. Unidentified browsers.
shopping_bag Mercenary High Spend, Low Love. Highly coupon-sensitive.
Love (Sentiment Score)
Spend (Lifetime Value)
High
Low
Low
High

workspace_premium Advocate (Q1)

Q1 Quadrant

Your emotional bedrock. These customers buy frequently at full retail price, defend your brand publicly, and resist competitor marketing.

neurology Plan Builder Strategic Directive

Surprise & Delight. Bypass commercial promotional emails entirely. Engage them with exclusive co-creation panels, wear-testing circles, and early access to drops.

Send Founder's handwritten milestone letter + private brand journal.
forum
Emotional Advocacy Index

The Volume × Alignment Matrix

Tracking a customer's communication volume against purpose alignment. Hover or click quadrants to inspect insights.

campaign Brand Champions High Volume & Alignment. Active referral drivers.
warning Vocal Detractor High Volume, Low Alignment. Critical churn risk.
sentiment_neutral Apathetic Low volume & low emotional alignment.
volunteer_activism Quiet Loyalists Low Volume, High Alignment. Loyal silent fans.
Volume (Interaction Rate)
Alignment (Purpose Score)
High
Low
Low
High

campaign Brand Champions (Q1)

Q1 Quadrant

Highly vocal advocates who actively post social reviews, refer friends, and maintain perfect purpose alignment with your brand values.

neurology Plan Builder Strategic Directive

Advocacy Amplification. Fuel their voice natively inside Klaviyo Composer. Empower them with personalized referral attributes and private beta-product allocations.

Inject 'Voice Attribute' into Klaviyo; trigger beta wear-testing campaign.
hub Emotional Brain Micro-Segments

Micro-Segment Synthesis Engine

Raw coordinates from the Spend × Love and Volume × Alignment matrices compile natively into hyper-focused Micro-Segments. Combine core behavioral dimensions to orchestrate margin-protecting campaigns.

terminal Emotional Brain DNA Engine
Connected to Emotional Brain API
Emotional Brain Micro-Segments

Micro-Segment Synthesis Engine

Select combinations in Step A, Step B, and Step C to dynamically simulate how the Emotional Brain Engine compiles raw interaction data into micro-segments, five core behavioral ratios, and outputs tailored CSM Focus Playbooks in real-time.

A A. Spend & Love Matrix
stars

Advocates

High Love & High Spend

volunteer_activism

Cheerleaders

High Love & Low Spend

payments

Mercenaries

Low Love & High Spend

visibility_off

Ghosts

Low Love & Low Spend

B B. Sentiment & Volume
campaign

Brand Champions

High Vol & High Align

warning

Vocal Detractors

High Vol & Low Align

volunteer_activism

Quiet Loyalists

Low Vol & High Align

sentiment_neutral

Apathetic

Low Vol & Low Align

C C. Volume Archetypes
offline_bolt

High-Freq. Promoter

High volume VIP driving referral advocacy

published_with_changes

Consistent Transactor

Highly predictable, recurring buyers

explore

Digital Explorer

Heavy website browser & researcher

warning

Friction-Prone Buyer

Spends/opens email but faces support issues

do_not_disturb_on

Disengaged Consumer

Low volume, silent loyalty interaction

Segment-Of-One Profile

Rich Multi-Dimensional Personas

Customers are not monolithic files. Rather than dumping users into rigid lists, the Emotional Brain calculates a fluid, real-time percentage attribution to multiple behavioral archetypes simultaneously, enabling hyper-individualized marketing directives.

Select 1:1 Profile

shopping_basket
Bruno Gorga
Browsing checkout with high styling interest.
Hoarder
workspace_premium
Sophia Martinez
Maximum emotional alignment and purchase rate.
Champion
error
Mark Henderson
Active purchaser suffering severe delivery friction.
Detractor
B
Bruno Gorga
Contact Details
+351 912 345 678
Porto, Portugal
Klaviyo Sync
check_circle Sync Connection Active
Timeline Activity
shopping_cart
Added Product to Cart
3 hours ago • Sneakers Collection ($149.00)
visibility
Viewed Collections Page
4 hours ago • sneaker-style-curation
patient_list Segment-Of-One Profile Trifft Emotional Brain
Position Coord.
V: 82 | A: +0.32
Behavioral Archetype
Browser Hoarder
Dormancy Gap
3 Hours Dormant
Status State
Active State
analytics Behavioral DNA Affinity Ratios
Receptivity Exploration Conversion Expression Friction
fingerprint Behavioral DNA Breakdown

+85% Browser Hoarder due to 4 Sneaker collections viewed and checkout session carted 3h ago. +10% Advocate due to strong NPS survey alignment (9/10).

Klaviyo Composer Flow

Native Klaviyo Composer Integration

The Segment-of-One data is synchronized natively with Klaviyo's profile storage, allowing your existing campaigns and flows to automatically query, filter, and adapt actions based on precise 13-dimensional DNA vectors.

https://www.klaviyo.com/integration/trifft-emotional-brain
Klaviyo Screenshot Integration
Plan Builder

Resolving Business Pain Points Into Custom Actions

The Plan Builder is the strategic brain. It monitors immediate company objectives and margins-retaining rules, pairing key Emotional Brain micro-segment indices with native, margin-saving directives natively delivered inside Klaviyo.

shield

Margin Erosion

Generic checkout recovery coupon campaigns erodes overall LTV profits.

fingerprint

Low Identification

Huge web browse activity but low member registration depth.

sms_failed

Detractor Churn

Vocal complaints getting auto-sent cart reminders, driving irritation.

history

High-Value Dormancy

VIP spenders sliding quietly past 45-day purchase loops.

01 / Company Pain Point Active

shield Margin Erosion

Generic cart recovery coupon drips train high-exploration, low-conversion customers to wait for discounts, eroding LTV product margin.

02 / Target Cohort Emotional Brain Target

Browser Hoarders & Mercenaries

High spend or explore velocity, but heavy reliance on coupons before checkout conversion. Easily causes massive profit leaks.

COHORT SIZE: 12,450 users
AVG LOVE SCORE: 6.10 / 10
AVOIDED MARGIN DRAIN: $18,420
03 / Compiler Strategy RULE-12 (AESTHETIC)
neurology Plan Builder Engine
[READY] Compiler online. Select pain point card to compile custom strategy...
04 / Klaviyo OR Trifft Dispatch
Sender: Experience Curation Desk Rule Code: DELIGHT-CART-12
"Find Your Sneaker Persona & Unlock Direct Styling Perks"
explore
Aesthetic styling Quiz

Complete the fit quiz to unlock private catalog preview, bypassing discounts.

verified Business Solution Rationale

We intercept high-exploration, low-conversion cart abandoners and swap generic margin-eroding discount codes for rich, personalized aesthetic fit guides. This gathers zero-party style preferences and triggers urgency without margin leakage.

Product Walkthroughs

See Trifft AI In Action

Witness how raw behavioral inputs transition into strategic rules, and how those rules become hyper-personalized customer outcomes.

movie Featured Demonstration

The Emotional Brain walkthrough

A detailed view of the Emotional Brain interface and how we calculate the Emotional Loyalty Index to understand and act on customer behavioral DNA.

sync_saved_locally Upcoming Video

Plan Builder Orchestration Demo

We are configuring a customized walkthrough highlighting how operational definitions propagate directly to calibrate the Emotional Brain.

Simulated Benchmarks

Calibration & Uplift Dashboard

Our metrics engine is processing cohort uplift metrics. Explore simulated baselines generated through custom Plan Builder calibrations.

Querying Plan Builder API...
Calibrating data points based on your active segment rules.
Identification rate
42.8%
+12.4%
Loyalty index (ELI)
7.42
+1.24
Margin Retained
98.2%
+3.8%
LTV Multiple
1.34x
Holding
How It Works

The Three Pillars of The Emotional Brain

Traditional loyalty engines execute rigid, manual rules. The Emotional Brain calculates customer mind-states and automates high-fidelity micro-interactions that respect company margins.

architecture

Custom-Calibrated Actions

Because the Emotional Brain is fueled directly by the rules, metrics, and models defined in our core Plan Builder, actions are hyper-tailored to your company's operational constraints and immediate objectives, avoiding standard discount templates.

Plan Builder Logic Objective "Increase member registration depth"

Instead of couponing, the brain auto-deploys a tailored gamified questionnaire asking for zero-party profile metadata, driving identification organically.

cable

Zero-Interface CRM Delivery

Say goodbye to dashboard fatigue. The Emotional Brain is engineered to inject raw behavioral signals and micro-segment identifiers directly into Klaviyo's Composer as real-time attributes. Your campaign architects execute actions within the software they already know.

Native Composer Synergy "Trifft Segment-of-One Overlay"

CSMs preview live Emotional Loyalty Index (ELI) scores, behavioral archetypes, and DNA affinities embedded seamlessly inside the Klaviyo Profile dashboard view.

shield_with_heart

Margin-Protected Retention

Micro-segmenting on emotional indices avoids the "coupon reliance loop." The Emotional Brain separates consumers who require material incentives from those who crave high-delight experiential touches, safeguarding margins while expanding LTV.

Margin Safeguard Active "Aesthetic Delight Loop"

Identifies 'Brand Champions' heading into a dormancy gap and triggers a support call or exclusive invite rather than a profit-eroding discount code.

Orchestrate Your Loyalty Stack

Fuel your Emotional Brain with understanding of your business from the Plan Builder. Drive margin-protected customer actions seamlessly integrated within your existing marketing pipelines.

The Emotional Brain Portal
Restricted Internal Access. Google Sign-In is required for TRIFFT employees and whitelisted partners.