The Emotional Brain transforms raw engagement data into clear emotional signals to orchestrate margin-protecting Emotional Actions tailored to your company's objectives and executed directly in Klaviyo.
Traditional databases look at static purchases. The Emotional Brain maps transactional vectors against sentiment alignment across two distinct 2D spaces to establish customer loyalty coefficients and advocacy ratios.
Plots customer lifetime financial commitment against brand emotional affinity. Hover or click quadrants to inspect insights.
Your emotional bedrock. These customers buy frequently at full retail price, defend your brand publicly, and resist competitor marketing.
Surprise & Delight. Bypass commercial promotional emails entirely. Engage them with exclusive co-creation panels, wear-testing circles, and early access to drops.
Tracking a customer's communication volume against purpose alignment. Hover or click quadrants to inspect insights.
Highly vocal advocates who actively post social reviews, refer friends, and maintain perfect purpose alignment with your brand values.
Advocacy Amplification. Fuel their voice natively inside Klaviyo Composer. Empower them with personalized referral attributes and private beta-product allocations.
Select combinations in Step A, Step B, and Step C to dynamically simulate how the Emotional Brain Engine compiles raw interaction data into micro-segments, five core behavioral ratios, and outputs tailored CSM Focus Playbooks in real-time.
High Love & High Spend
High Love & Low Spend
Low Love & High Spend
Low Love & Low Spend
High Vol & High Align
High Vol & Low Align
Low Vol & High Align
Low Vol & Low Align
High volume VIP driving referral advocacy
Highly predictable, recurring buyers
Heavy website browser & researcher
Spends/opens email but faces support issues
Low volume, silent loyalty interaction
Customers are not monolithic files. Rather than dumping users into rigid lists, the Emotional Brain calculates a fluid, real-time percentage attribution to multiple behavioral archetypes simultaneously, enabling hyper-individualized marketing directives.
The Segment-of-One data is synchronized natively with Klaviyo's profile storage, allowing your existing campaigns and flows to automatically query, filter, and adapt actions based on precise 13-dimensional DNA vectors.
The Plan Builder is the strategic brain. It monitors immediate company objectives and margins-retaining rules, pairing key Emotional Brain micro-segment indices with native, margin-saving directives natively delivered inside Klaviyo.
Generic checkout recovery coupon campaigns erodes overall LTV profits.
Huge web browse activity but low member registration depth.
Vocal complaints getting auto-sent cart reminders, driving irritation.
VIP spenders sliding quietly past 45-day purchase loops.
Generic cart recovery coupon drips train high-exploration, low-conversion customers to wait for discounts, eroding LTV product margin.
High spend or explore velocity, but heavy reliance on coupons before checkout conversion. Easily causes massive profit leaks.
We intercept high-exploration, low-conversion cart abandoners and swap generic margin-eroding discount codes for rich, personalized aesthetic fit guides. This gathers zero-party style preferences and triggers urgency without margin leakage.
Witness how raw behavioral inputs transition into strategic rules, and how those rules become hyper-personalized customer outcomes.
A detailed view of the Emotional Brain interface and how we calculate the Emotional Loyalty Index to understand and act on customer behavioral DNA.
We are configuring a customized walkthrough highlighting how operational definitions propagate directly to calibrate the Emotional Brain.
Our metrics engine is processing cohort uplift metrics. Explore simulated baselines generated through custom Plan Builder calibrations.
Traditional loyalty engines execute rigid, manual rules. The Emotional Brain calculates customer mind-states and automates high-fidelity micro-interactions that respect company margins.
Because the Emotional Brain is fueled directly by the rules, metrics, and models defined in our core Plan Builder, actions are hyper-tailored to your company's operational constraints and immediate objectives, avoiding standard discount templates.
Instead of couponing, the brain auto-deploys a tailored gamified questionnaire asking for zero-party profile metadata, driving identification organically.
Say goodbye to dashboard fatigue. The Emotional Brain is engineered to inject raw behavioral signals and micro-segment identifiers directly into Klaviyo's Composer as real-time attributes. Your campaign architects execute actions within the software they already know.
CSMs preview live Emotional Loyalty Index (ELI) scores, behavioral archetypes, and DNA affinities embedded seamlessly inside the Klaviyo Profile dashboard view.
Micro-segmenting on emotional indices avoids the "coupon reliance loop." The Emotional Brain separates consumers who require material incentives from those who crave high-delight experiential touches, safeguarding margins while expanding LTV.
Identifies 'Brand Champions' heading into a dormancy gap and triggers a support call or exclusive invite rather than a profit-eroding discount code.
Fuel your Emotional Brain with understanding of your business from the Plan Builder. Drive margin-protected customer actions seamlessly integrated within your existing marketing pipelines.